Privacy policy

Privacy Policy

At KuHaze, we are committed to safeguarding the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our online store, which specializes in mice, controllers, and headphones. By accessing or making a purchase through our website, you acknowledge and agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders, improve our services, and comply with legal obligations. This may include:

  • Order details: product selections, quantities, order history, and transaction identifiers.
  • Contact information: email address (primarily for order confirmations and support inquiries), shipping address, and billing address.
  • Payment information: payment method, transaction amount, and limited payment confirmation data. We do not store full credit card numbers or banking credentials on our servers.
  • Technical data: IP address, browser type, device information, and cookies used to enhance site functionality and analyze traffic patterns.

2. How We Use Your Information

Your personal data is used exclusively for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery coordination.
  • Providing customer support and responding to inquiries sent to [email protected].
  • Improving our product offerings, website usability, and overall shopping experience.
  • Sending transactional communications (e.g., order status updates) if you have made a purchase.
  • Preventing fraudulent activities and ensuring the security of our platform.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds, in accordance with applicable international privacy laws (including the GDPR and CCPA):

  • Contract performance: processing is necessary to fulfill your order and deliver the purchased products.
  • Legitimate interests: improving our website, preventing fraud, and ensuring network security.
  • Legal compliance: retaining records as required by tax, consumer protection, or other applicable regulations.

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records are kept for a minimum of 5 years to comply with tax and accounting regulations.
  • Email correspondence with our support team is retained for up to 2 years after the last interaction.
  • Technical logs (e.g., IP addresses) are stored for no more than 12 months.

Once the retention period expires, your data is securely deleted or anonymized.

5. Data Protection Measures

We implement robust technical and organizational safeguards to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS protocols.
  • Secure, access-controlled storage systems for all personal data.
  • Regular security audits and vulnerability assessments.
  • Restricted employee access to personal data on a need-to-know basis.

While no method of transmission over the internet is 100% secure, we strive to protect your data and continuously update our security practices.

6. Sharing of Information

We do not disclose your personal information to third parties except in the following limited circumstances:

  • Service providers: trusted partners who assist with order fulfillment, payment processing, shipping, or website hosting. These providers are bound by confidentiality agreements and may only use your data to perform specific tasks on our behalf.
  • Legal authorities: when required by law, regulation, or legal process, or to protect our rights, safety, or property.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets, with appropriate notice.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. These tools may collect non-personal data such as pages visited, time spent on site, and device type. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain website features.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal information we hold about you.
  • Correction: update or correct inaccurate or incomplete data.
  • Deletion: request the removal of your personal data, subject to legal obligations.
  • Restriction: limit how we process your data in certain circumstances.
  • Data portability: receive your data in a structured, machine-readable format.
  • Objection: object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, as required by applicable law.

9. International Data Transfers

As an international online store, your personal data may be processed in countries other than your own. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your information in accordance with this policy and applicable laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page, and the revised version will apply to all information collected after the date of publication. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our support team:

Email: [email protected]

We are committed to addressing your inquiries promptly and transparently.