Terms of service

Welcome to KuHaze. These Terms of Service ("Terms") govern your access to and use of the KuHaze online store, which offers Mice, Controllers, and Headphones. By browsing, purchasing, or otherwise interacting with our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website immediately.

1. User Agreement & General Obligations

By using the KuHaze website, you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. You agree to use this website solely for lawful purposes and in a manner that does not infringe upon the rights of KuHaze or any third party.

You are responsible for maintaining the confidentiality of any account-related information you provide, even though KuHaze does not currently operate a user center. All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, unauthorized transactions, or errors in product pricing or description.

You agree not to:

  • Use any automated means, such as bots or scrapers, to access, monitor, or copy any content from our website;
  • Interfere with the proper functioning of the website, including introducing malicious code or attempting to gain unauthorized access to our systems;
  • Misrepresent your identity or provide false information during the purchasing process;
  • Resell or redistribute products purchased from KuHaze without prior written consent.

2. Limitation of Liability

KuHaze strives to ensure that all product descriptions, specifications, and pricing information displayed on our website are accurate and up to date. However, we do not warrant that such information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

To the maximum extent permitted by applicable law, KuHaze, its directors, employees, affiliates, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of the website or any products purchased from us.

Our total aggregate liability to you for any claim arising from or related to these Terms or your purchase of products shall not exceed the amount you actually paid to KuHaze for the specific product giving rise to the claim. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Products sold by KuHaze are intended for personal, non-commercial use. We do not guarantee that the performance of any product will be uninterrupted or error-free, nor do we guarantee that any product will be compatible with all third-party hardware or software.

3. Intellectual Property Rights

All content on the KuHaze website, including but not limited to text, graphics, logos, images, product photos, button icons, audio clips, digital downloads, data compilations, and software, is the sole property of KuHaze or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, display, transmit, modify, create derivative works from, or otherwise exploit any content from this website without the express prior written permission of KuHaze. The KuHaze name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of KuHaze. All other trademarks, product names, and company names mentioned on the website are the property of their respective owners.

Any unauthorized use of our intellectual property may result in legal action. You retain no ownership rights to any content you access on this website, and nothing in these Terms shall be construed as granting you a license to use any intellectual property owned by KuHaze or any third party.

4. Refund Policy

KuHaze is committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your Mice, Controller, or Headphone purchase, you may be eligible for a refund under the conditions described below.

4.1 Eligibility for Refund

  • Defective or Damaged Products: If you receive a product that is defective, damaged in transit, or does not function as described, you may request a full refund or replacement within 14 days of the delivery date. Please provide a clear description of the issue along with photographic or video evidence to support your claim.
  • Change of Mind: If you change your mind after receiving your order, you may return the product in its original, unused, and unopened condition within 14 days of the delivery date. The product must include all original packaging, accessories, manuals, and any included cables or adapters. A restocking fee of 10% of the product price may apply.
  • Non-Returnable Items: For hygiene and safety reasons, headphones that have been used or show signs of wear, and any product that has been modified, tampered with, or damaged by the user, are not eligible for a refund unless they are defective.

4.2 Refund Process

To initiate a refund request, please contact our support team at [email protected] with your order number, product name, and the reason for your request. Our team will review your submission and respond within 2-3 business days with further instructions.

Once your return is approved and the product is received and inspected, we will process your refund to the original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

4.3 Shipping Costs for Returns

If the return is due to a defective or incorrect product, KuHaze will cover the return shipping costs. For change-of-mind returns, the customer is responsible for all return shipping fees. We recommend using a trackable shipping method, as KuHaze cannot be held responsible for items lost in transit during the return process.

4.4 Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take additional time for the refund to be officially posted. If you have completed all these steps and still have not received your refund, please reach out to us at [email protected].

5. Governing Law

These Terms and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the jurisdiction in which KuHaze is registered, without regard to its conflict of law provisions. You agree that any legal proceedings arising out of or relating to these Terms or your use of the website shall be brought exclusively in the competent courts of that jurisdiction.