Shipping policy
Shipping & Delivery Policy
Thank you for shopping with KuHaze. We are committed to delivering your order in a timely and secure manner. Please review our shipping terms below before completing your purchase.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with your order details once processing begins. Please note that processing time is separate from transit time.
Shipping Method & Coverage
KuHaze currently offers a single, reliable Standard Shipping method for all domestic and international deliveries. This service includes tracking and requires a signature upon delivery for orders above a certain value. Standard Shipping is available to all regions we serve, and delivery estimates are provided at checkout based on your location.
Shipping Rates
Shipping fees are calculated at checkout based on the destination, package weight, and dimensions. Please note that KuHaze does not offer free shipping — all orders are subject to a shipping charge, which will be clearly displayed before you confirm your purchase. The final rate includes handling and packaging costs.
Estimated Delivery Time
- Domestic orders: 3–7 business days after processing.
- International orders: 7–15 business days after processing, depending on customs and local postal services.
Delivery times are estimates and may be affected by unforeseen circumstances such as weather, customs delays, or carrier disruptions. KuHaze is not responsible for delays caused by these events but will assist in tracking your shipment.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package. If you do not receive this email within 2 business days after processing, please contact us at [email protected].
Shipping Restrictions
Certain items (e.g., batteries or accessories with specific regulations) may have shipping restrictions to some regions. If your order is affected, we will notify you promptly and offer a solution, such as a revised shipping method or a full refund.
Address Accuracy
Please ensure that your shipping address is complete and accurate. KuHaze is not liable for packages lost or delayed due to incorrect or incomplete addresses provided by the customer. If you notice an error after placing your order, contact us immediately at [email protected].
Damaged or Lost Packages
If your package arrives damaged, please keep all original packaging and contact us within 48 hours of delivery with photos. For lost packages, we will initiate a claim with the carrier. Once the claim is approved, we will issue a replacement or refund as appropriate. All claims should be directed to [email protected].
Contact Us
If you have any questions regarding our shipping policy, please email us at [email protected]. Our support team will respond within 1–2 business days.