Refund policy

At KuHaze, we are committed to ensuring your satisfaction with every purchase of our mice, controllers, and headphones. If, for any reason, you are not completely happy with your order, our straightforward refund policy is designed to make the process as smooth as possible.

Eligibility for Refunds

You may request a refund within 30 calendar days from the date your package was delivered. To be eligible for a full refund, the item must meet the following conditions:

  • The product is unused, unopened, and in its original packaging with all accessories, manuals, and tags intact.
  • The product shows no signs of physical damage, scratches, or wear caused by the customer.
  • A valid proof of purchase (order number or receipt) is provided.

Non-Refundable Items

Please note that certain items are not eligible for a refund under any circumstances:

  • Products that have been opened or used, unless they are defective or damaged upon arrival.
  • Items returned after the 30-day period has expired.
  • Gift cards, downloadable software, or digital content.
  • Products marked as "Final Sale" or "Clearance" at the time of purchase.

Defective or Damaged Products

If you receive a product that is defective, malfunctioning, or damaged in transit, please contact us within 48 hours of delivery. We will gladly offer a full refund or a replacement at no extra cost. To expedite the process, include a clear photo or short video of the issue along with your order number in your initial message.

How to Request a Refund

To initiate a refund, simply email our support team at [email protected] with the subject line "Refund Request – [Your Order Number]". In your email, please include:

  1. Your full name and order number.
  2. The reason for the return (e.g., changed mind, defective, wrong item).
  3. Any supporting photos or documentation (if applicable).

Our team will review your request and respond within 1–2 business days with detailed return instructions. Please do not ship any item back to us before receiving explicit confirmation from our support team.

Return Shipping

For eligible returns due to a defect or our error, we will provide a prepaid return shipping label. For returns based on personal preference (e.g., changed mind, found a better price), the customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as KuHaze cannot be held liable for lost or damaged return packages.

Refund Processing Time

Once your returned item is received and inspected at our warehouse (typically within 3–5 business days of delivery), we will notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your financial institution may require additional time to post the funds to your account.

Exchanges

If you wish to exchange a product for a different model, color, or size, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing time and avoids any potential stock delays.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please first check your bank or credit card statement again. If the funds still have not appeared, contact us at [email protected], and our team will investigate the matter promptly.

Final Notes

KuHaze reserves the right to reject any return that does not comply with the conditions outlined above. We also reserve the right to update or modify this refund policy at any time without prior notice. For any questions or clarifications, our support team is always happy to assist you via email.

Thank you for shopping with KuHaze. We value your trust and aim to make every interaction a positive one.