Contact us

We’re here to help with any questions about your order, product compatibility, or technical support for your Mice, Controllers, or Headphones. Our team typically responds within 1–2 business days.

Email Support

For all inquiries—including pre-sales questions, order status, warranty claims, and after-sales assistance—please reach out to us at:
[email protected]

When emailing us, please include your order number (if applicable) and a brief description of your issue. This helps us resolve your request faster and more accurately.

Business Address

KuHaze
1207 Commerce Park Drive, Suite 4B
Austin, TX 78754
United States

Please note that our physical address is for official correspondence only. We do not accept product returns or exchanges at this location unless previously authorized by our support team.

What to Expect

• Order & shipping questions – We’ll provide tracking details and estimated delivery windows.
• Product compatibility – Need help pairing a controller or adjusting headset audio? We’ll guide you through setup.
• Warranty & repairs – If your device is within the warranty period, we’ll arrange a replacement or repair process.
• Feedback & suggestions – We value your input on how we can improve our gear and service.

For faster assistance, please make sure your email subject line clearly states the reason for contact (e.g., “Order Inquiry – #12345” or “Warranty Claim – Headphones”).

We look forward to assisting you.